FAQ

You need to add your desired items to the cart and proceed to the Checkout page. Enter your shipping address and choose your preferred payment method. Review your order total and click "Complete Order” to make the purchase.

As soon as you place the order, you will receive a confirmation SMS and email with the order number and the estimated time of delivery.

The shipping charges are applicable on all orders at checkout.

Yes, we do have Cash On Delivery facility for all our orders.

Once you place the order, you can expect it to be delivered within 4-6 business days

Yes, the billing and shipping addresses can be different.

Yes. We ship to all over Mauritius.

We regret to inform you that once you have placed an order, it cannot be modified. However, you can contact us via support@pilgrim.mu or contact us on: +230 55312292 and we will do our best to assist you.

Unfortunately, once an order is placed, the payment method cannot be altered.

We apologise for the inconvenience caused. Kindly try again after clearing your browser’s cache and cookies, or, try using a different payment method. However, if the issue still persists, kindly contact us via support@pilgrim.mu or contact us on: +230 55312292 and we will do our best to assist you.

We accept credit/debit cards, Net banking, UPI, and Cash on Delivery (COD).*COD orders carry an extra convenience fee to be paid.

We apologize for the inconvenience. Please allow up to 24 hours for the confirmation email to arrive. If you don’t receive it, be rest assured that any deducted amount will be refunded to your source account within 3-5 working days.

For paid orders, refunds will be processed in the next 24-48 hours on cancellation/Returns/Failed Orders. Once the refund is processed, it takes around 3 - 5 working days to reflect in your source account

We only allow return in specific cases

We would love to hear from you. Please get in touch at support@pilgrim.mu or contact us on: +230 55312292

We only allow return in specific cases

We are committed to using safe, effective, and FDA-approved ingredients that ensure high performance. We are paraben-free and use SLS and SLES in selected formulations for their excellent cleansing and foaming properties. They are carefully balanced to deliver effective results without being harsh, adhering to the highest safety standards. Explore here!

We focus on choosing ingredients that are biocompatible with your skin for safe and effective results, whether natural or synthetic. While not all natural ingredients are good for your skin or hair, and not all synthetic ones are bad, we ensure that most of our ingredients are natural and carefully sourced. At Pilgrim, we pick the world’s best beauty ingredients to deliver the best results

YES, we are proud to be a PETA-certified, cruelty-free and vegan brand.

We recommend using our products within the Period After Opening (PAO) indicated on the packaging or by the Best Before date—whichever comes first

Yes, some of our products include fragrance, which is clearly listed in the ingredients as 'Parfum' or 'Perfume.'Products labeled as having "Artificial Fragrance" contain skin-friendly fragrant essential oils. On the other hand, products marked "Fragrance-Free" do not contain any added perfumes or fragrances

Yes, and we are proud of it :) We follow set of values that we deeply believe in. Crafted with love, all Pilgrim products are FDA-approved and free from toxins like parabens, harmful chemicals, and mineral oils - common offenders on beauty labels.

Yes, its gentle, Sulphate-Free formula is safe for use twice daily (AM and PM) and effectively removes dirt without stripping moisture. Shop Face Wash Here

No, this toner is completely alcohol-free and uses Niacinamide to refine pores and hydrate instead of drying your skin. Shop Toner Here

The high-potency 20% serum is designed to aggressively target pigmentation and boost radiance, but we recommend a patch test if you have sensitive skin. Shop Serum Here

Yes, its lightweight, oil-free formula provides necessary hydration without clogging pores, making it perfect for oily and acne-prone skin. Shop Moisturizer Here

No, the innovative gel texture blends completely invisible on all skin tones and leaves a velvety, non-greasy finish. Shop Sunscreen Here

There is no risk to you! Since we deliver through our dedicated delivery personnel, we ensure the secure handling of your orders.

In the unlikely event that an order is lost during transit, we will dispatch a replacement order within 3-4 working days after investigating the issue. For any concerns, contact us at: support@pilgrim.mu. We reply to all emails within one business working day.

We take this matter seriously and sincerely apologize for the inconvenience you've faced. Please contact our customer support team on support@pilgrim.mu or contact us on: +230 55312292

You can cancel your order at your end within 15 minutes of placing it. After this period, please contact our customer support team for assistance. Kindly note that orders already shipped are not eligible for cancellation.

Orders can only be canceled before they are shipped. Once your order has been dispatched, it cannot be canceled.

If your order was canceled on our end, it may have been due to a violation of our Terms and Conditions, such as exceeding order or product limits. For more information, please refer to our Terms and Conditions

Thank you for your interest in Pilgrim. Reach us via Instagram DM

The best coupon codes will be available at checkout. You can apply them to enjoy the benefits.

We have Home page collection offer on a few products with 20% Discount, you can shop them here
We also have special deal offer with 15% Discount on a few products, you can explore them here

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