Question 1

Are Pilgrim products 100% natural?

Accepted Answer

We focus on choosing ingredients that are biocompatible with your skin for safe and effective results, whether natural or synthetic. While not all natural ingredients are good for your skin or hair, and not all synthetic ones are bad, we ensure that most of our ingredients are natural and carefully sourced. At Pilgrim, we pick the world’s best beauty ingredients to deliver the best results

Question 2

Are Pilgrim products vegan and cruelty free?

Accepted Answer

YES, we are proud to be a PETA-certified, cruelty-free and vegan brand.

Question 3

Are you a clean brand?

Accepted Answer

Yes, and we are proud of it :) We follow set of values that we deeply believe in. Crafted with love, all Pilgrim products are FDA-approved and free from toxins like parabens, harmful chemicals, and mineral oils - common offenders on beauty labels.

Question 4

Can I modify/change my payment mode?

Accepted Answer

Unfortunately, once an order is placed, the payment method cannot be altered.

Question 5

Can the billing and the shipping address be different?

Accepted Answer

Yes, the billing and shipping addresses can be different.

Question 6

Do Pilgrim products contain fragrance?

Accepted Answer

Yes, some of our products include fragrance, which is clearly listed in the ingredients as 'Parfum' or 'Perfume.'Products labeled as having "Artificial Fragrance" contain skin-friendly fragrant essential oils. On the other hand, products marked "Fragrance-Free" do not contain any added perfumes or fragrances

Question 7

Do you have COD facility?

Accepted Answer

Yes, we do have Cash On Delivery facility for all our orders.

Question 8

Do you ship to all cities in Mauritius?

Accepted Answer

Yes. We ship to all over Mauritius.

Question 9

Do you use Sulphates or Parabens in your products?

Accepted Answer

We are committed to using safe, effective, and FDA-approved ingredients that ensure high performance. We are paraben-free and use SLS and SLES in selected formulations for their excellent cleansing and foaming properties. They are carefully balanced to deliver effective results without being harsh, adhering to the highest safety standards. Explore here!

Question 10

Do you use Sulphates or Parabens in your products?

Accepted Answer

There is no risk to you! Since we deliver through our dedicated delivery personnel, we ensure the secure handling of your orders.

In the unlikely event that an order is lost during transit, we will dispatch a replacement order within 3-4 working days after investigating the issue. For any concerns, contact us at: support@pilgrim.mu. We reply to all emails within one business working day.

Question 11

Does the 1% Vitamin C Toner contain alcohol, and will it dry out my skin?

Accepted Answer

No, this toner is completely alcohol-free and uses Niacinamide to refine pores and hydrate instead of drying your skin. Shop Toner Here

Question 12

Does Vitamin C Invisible Sunscreen SPF 50 sunscreen leave a white cast or feel greasy?

Accepted Answer

No, the innovative gel texture blends completely invisible on all skin tones and leaves a velvety, non-greasy finish. Shop Sunscreen Here

Question 13

For how long are the products safe to use?

Accepted Answer

We recommend using our products within the Period After Opening (PAO) indicated on the packaging or by the Best Before date—whichever comes first

Question 14

How can I get in touch with Pilgrim?

Accepted Answer

We would love to hear from you. Please get in touch at support@pilgrim.mu or contact us on: +230 55312292

Question 15

How can I make a complaint if the delivery person was unprofessional in his behaviour?

Accepted Answer

We take this matter seriously and sincerely apologize for the inconvenience you've faced. Please contact our customer support team on support@pilgrim.mu or contact us on: +230 55312292

Question 16

How can I modify my order?

Accepted Answer

We regret to inform you that once you have placed an order, it cannot be modified. However, you can contact us via support@pilgrim.mu or contact us on: +230 55312292 and we will do our best to assist you

Question 17

How do I know that my order is confirmed?

Accepted Answer

As soon as you place the order, you will receive a confirmation SMS and email with the order number and the estimated time of delivery.

Question 18

How do I place the order?

Accepted Answer

You need to add your desired items to the cart and proceed to the Checkout page. Enter your shipping address and choose your preferred payment method. Review your order total and click "Complete Order” to make the purchase.

Question 19

How do I return my order?

Accepted Answer

We only allow return in specific cases

Question 20

How do I return my order?

Accepted Answer

We only allow return in specific cases

Question 21

How to login into my account?

Accepted Answer

1. Click on the profile icon on the top-right corner of the website

2. Enter your Phone Number and click on 'Continue'

3. Enter the OTP received on your phone and you will successfully be logged in

Question 22

I am not able to cancel my order

Accepted Answer

Orders can only be canceled before they are shipped. Once your order has been dispatched, it cannot be canceled.

Question 23

I am not getting the OTP to login

Accepted Answer

If you are not able to get OTP on your mobile number to login, click on 'Resend OTP' and check again

Question 24

I am unable to make the payment

Accepted Answer

We apologise for the inconvenience caused. Kindly try again after clearing your browser’s cache and cookies, or, try using a different payment method. However, if the issue still persists, kindly contact us via support@pilgrim.mu or contact us on: +230 55312292 and we will do our best to assist you.

Question 25

I want the best coupon code for my purchase

Accepted Answer

The best coupon codes will be available at checkout. You can apply them to enjoy the benefits.

Question 26

I want to collaborate with Pilgrim

Accepted Answer

Thank you for your interest in Pilgrim. Reach us via Instagram DM

Question 27

Is 20% Vitamin C Oil-Free Moisturizer good for oily or acne-prone skin?

Accepted Answer

Yes, its lightweight, oil-free formula provides necessary hydration without clogging pores, making it perfect for oily and acne-prone skin. Shop Moisturizer Here

Question 28

Is Vitamin C Gel Face Wash suitable for daily use?

Accepted Answer

Yes, its gentle, Sulphate-Free formula is safe for use twice daily (AM and PM) and effectively removes dirt without stripping moisture. Shop Face Wash Here

Question 29

My money has been deducted, but my order is not confirmed

Accepted Answer

We apologize for the inconvenience. Please allow up to 24 hours for the confirmation email to arrive. If you don’t receive it, be rest assured that any deducted amount will be refunded to your source account within 3-5 working days.

Question 30

My order has been canceled

Accepted Answer

If your order was canceled on our end, it may have been due to a violation of our Terms and Conditions, such as exceeding order or product limits. For more information, please refer to our Terms and Conditions

Question 31

We take this matter seriously and sincerely apologize for the inconvenience you've faced. Please contact our customer support team on support@pilgrim.mu or contact us on: +230 55312292

Accepted Answer

You can cancel your order at your end within 15 minutes of placing it. After this period, please contact our customer support team for assistance. Kindly note that orders already shipped are not eligible for cancellation.

Question 32

What all offers are available at the moment?

Accepted Answer

We have Home page collection offer on a few products with 20% Discount, you can shop them here
We also have special deal offer with 15% Discount on a few products, you can explore them here

Question 33

What is the standard time of delivery?

Accepted Answer

Once you place the order, you can expect it to be delivered within 4-6 business days

Question 34

What payment methods are accepted?

Accepted Answer

We accept credit/debit cards, Net banking, UPI, and Cash on Delivery (COD).*COD orders carry an extra convenience fee to be paid.

Question 35

When will I get my refund?

Accepted Answer

For paid orders, refunds will be processed in the next 24-48 hours on cancellation/Returns/Failed Orders. Once the refund is processed, it takes around 3 - 5 working days to reflect in your source account

Question 36

Why 20% Natural Vitamin C Face Serum? Is that too strong for sensitive skin?

Accepted Answer

The high-potency 20% serum is designed to aggressively target pigmentation and boost radiance, but we recommend a patch test if you have sensitive skin. Shop Serum Here

Question 37

Will I have to bear the shipping charges?

Accepted Answer

The shipping charges are applicable on all orders at checkout.

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